#SafeTogether
Following the COVID-19 pandemic and given the need for a rigorous response to the requirements and procedures that the current situation continues to require, at 3HB Hotels we have prepared our units with all necessary prevention and control measures to ensure the maximum safety and well-being of our guests, staff and partners.
That is why we continue to proudly display the Clean & Safe Stamp of Turismo de Portugal in all our units:
Those who know us know that cleanliness and hygiene, from accommodation units to catering, has always been one of our top priorities, as recognised by the HACCP Certificate (Hygiene and Food Safety) Gold ForeSee Food Safety assigned to several of our units. With this concern always in mind, but also keeping the focus on the primary objective of ensuring that our guests make the most of their stay, we have followed the guidelines of National Authority of Health (DGS – Direção-Geral da Saúde), World Health Organization and the Clean & Safe Stamp of Turismo de Portugal to adjust our procedures and facilities to the current reality and its requirements.
Because each of our units has its own characteristics and specificities, our measurements have been properly adjusted to the reality of each unit. We now share with you a summary of the general and specific measures defined and implemented, a summary of the the commitment we make to you!
- We are committed to maintain the usual friendliness, quality and professionalism, while fulfill and enforcing all necessary measures for the safety of our team, guests and partners.
- We have developed our Internal Protocol and Contingency Plan for the COVID-19 outbreak.
- We have created an online platform for digital consultation of all the necessary information, accessible to all guests within the different units.
- We have the needed equipment for individual protection, for staff and guests.
- We have stock of suitable cleaning materials according to our cleaning plan.
- We have created specific signage in order to facilitate movement in the new defined circulation circuits.
- We have a specific location to isolate people who may be detected as suspected cases or confirmed cases of COVID-19, with all the conditions required for this purpose and with the proper decontamination plan for suspicious or positive cases.
- We always have at the service a staff member responsible for triggering the procedures in case of suspected infection.
- All our units have obtained the "Clean & Safe" stamp from Turismo de Portugal.
- All our staff have received specific information, including:
- Internal Protocol regarding the COVID-19 Outbreak;
- How to comply with basic infection prevention and control measures in relation to the COVID-19 outbreak, namely hand hygiene procedures, respiratory etiquette and social conduct;
- How to comply with daily auto-monotoring to evaluate temperature, verify cough or difficulty in breathing;
- How to comply with the guidelines of the National Health Entity regarding surface cleaning and laundry treatment.
- All internal procedures have been reviewed and adapted to the new reality of virus prevention and control.
- We count on all our guests to enjoy their stay to the fullest, respecting and complying with the rules of social distancing, hand hygiene and respiratory etiquette.
- We provide all guests in each of the units and on the internal online platform the following information:
- How to comply with basic infection prevention and control measures in relation to the COVID-19 outbreak;
- Internal Protocol regarding the COVID-19 Outbreak;
- Control and disinfection procedures at the entrance of the hotel.
- The counter has been reorganized in order to be possible to comply with the social distancing rules, both between guests and between guests and staff.
- Implementation of the online check in service to reduce the time of in-person check in.
- All necessary information about the units is available through an online platform sent to the guest after check in.
- The guest's ID is handled exclusively by the guest himself.
- Check-in and check-out times have been redefined in order to be operationally possible to ensure that the new cleaning procedures are done safely.
- The cleaning procedures have been reorganized and adapted to the new needs.
- Specific measures for changing bed linen and cleaning, with two spaced intervention times and with adequate protection according to Internal Protocol.
- Appropriate and specific procedures for washing bed linen and towels.
- The guest has the possibility to choose whether or not to have daily cleaning in their accommodation unit.
- Cleaning kits will be available if the guest wishes to ensure the cleaning of their own accommodation unit, so that they do not have staff accessing it during the stay.
- Bed linen and towels will be available to be delivered to the guest along with specific bags for the placement of used clothes, if the guest wishes to personally replace them so that they do not have staff accessing the accommodation unit during the stay.
- All physical informative documents have been removed from the accommodation units and will be accessible via online platform available after check in.
- Washing and disinfection of the surfaces where employees and guests circulate in accordance with the Internal Protocol and the Cleaning Plan.
- Increased frequency in the hygiene of common areas, surfaces and objects of common use (including counters, door handles, elevator buttons, switches, pens, payment terminals, etc.) as defined in the Internal Protocol.
- Air renovation of the rooms and enclosed spaces made regularly.
- Gel alcohol solution dispensers are available to guests in different areas of the units.
- Opening of all possible doors in public areas in order to reduce contact with door handles.
- In the sanitary facilities provision of equipment for hand washing with liquid soap and paper wipes.
- Lifts can only be used simultaneously by guests staying in the same accommodation unit.
- The living areas were reorganized in order to maintain the necessary social distancing.
- Disinfection performed as defined in Internal Protocol.
- Disinfection performed as defined in Internal Protocol.
- Reorganized sunloungers to maintain safety clearance.
- Control of chlorine levels carried out by automatic equipment, which will enforce the maintenance of the maximum levels allowed by law.
- Disinfectant and disposable wipes are available to guests through the guard so that they can disinfect the sunloungers before use.
- Suppliers of goods do not access the interior of the hotel units, being restricted to a defined place at the loading dock and always using the necessary protective equipment, namely mask and gloves.
- The procedures for receiving and storing goods have been reorganized and adapted to the new reality.
- All communication with suppliers through non-face-to-face means is privileged.
- All our suppliers are subject to evaluation and control under our Hazard Analysis and Critical Point Control (HACCP) system.