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SERVICES DIRECTORY
(A-Z)
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A

  • AIRPORT
    Faro Airport is located 7,5km from the Hotel. If you need assistance, please do not hesitate to contact Reception ( 9). If you wish to contact Faro Airport for information, you can do so by calling (+351) 289 800 800.
  • AMENITIES
    To make your stay more comfortable, amenities for hygiene and well-being are provided in your room. Please contact Reception ( 9) if you need any additional amenities.
  • ANOMALIES/MALFUNCTIONS
    If you detect any malfunction or anomaly in your room/suite, please contact Reception by dialing 9 on the room telephone.

B

C

  • CAR RENTAL
    For information and reservations please contact reception ( 9).
  • CHANGE OF BED LINEN
    Bed linen change takes place at least twice a week. If you need an extra exchange, please contact Reception ( 9). We are an environmentally friendly hotel, so we call for conscientious use of water and change of bed linen.
  • CHANGE OF TOWELS
    Towel change takes place at least twice a week. If you need an extra exchange, please contact Reception ( 9). We are an environmentally friendly hotel, so we call for the conscientious use of water and exchange of towels.
  • CLEANING SERVICE
    Room cleaning is done daily. When leaving your room you can activate the cleaning signal. To do this, press the display near the bedroom door. If, for any reason, your room has not been cleaned by 17:00, please contact Reception ( 9).
  • COMPLAINTS BOOK
    The Hotel has a Complaints Book in paper or digital format.
  • CHECK-IN
    From 15:00
  • CHECK-OUT
    Until 12:00. Room keys are personal and valid until 12:00 on the scheduled day of departure. If you wish to leave later or extend your stay, please contact Reception ( 9) to check availability.
  • CREDIT CARDS
    Check with the Reception which type of credit cards are accepted in our Hotel.

D

  • DEPOSIT OF VALUES
    The Hotel has a deposit service. For more information, contact Reception ( 9).

E

  • ELECTRICITY
    The rooms are equipped with 220v current. Upon availability, you can obtain adapters by contacting Reception ( 9).
  • ELEVATORS
    Children up to 10 years old must always be accompanied by an adult. The Hotel does not assume any responsibility for accidents that happen to children not accompanied by a guardian.
  • EXTRA BED
    The extra bed service is available with an added value. Please contact Reception ( 9) if you need this service.

F

  • FIRE
    All rooms are equipped with high sensitivity fire detectors. The alarm system will be activated in case of excessive smoking in the room. We advise you to read the safety instructions posted on the bedroom door. In case of fire/emergency do not use the elevators. Contact Reception ( 9) in case of emergency.
  • FIRST AID
    In case of emergency, please contact Reception ( 9).

G

  • GYM
    The Gym is located on the 1st Floor and is open 24 hours a day. For access and conditions of use please go to reception. Free service.

I

  • INFO/SUGGESTIONS
    For any information or suggestion, please use the email address: [email protected]
  • INTERNET
    The Hotel has free wireless internet service. Network: 3HB FARO | Password: 3hbhotels
    If you need assistance, please contact Reception ( 9)

K

  • KIDS
    Children must always be accompanied by an adult. The Hotel is not responsible for any damage or accident in its space.

L

  • LAUNDRY SERVICE
    We have a laundry and ironing serviceavailable (extra cost). In order for it to be delivered on the same day, you must place the order by 9:00 am (except weekends and bank holidays).
  • LOST AND FOUND
    In case you have found or lost any item inside the Hotel, please contact Reception ( 9).
  • LUGGAGE SERVICE
    The Hotel has a safe place to store luggage for guests who have already checked out or haven't checked in yet. If you need help with your baggage, the Hotel offers a luggage service. Please contact the Reception ( 9).

M

  • MAIL
    You can deliver at the Reception all your postage, previously stamped. If you have an urgent shipment to do or if you need any other information, please contact Reception ( 9).
  • MARKETS
    For more information, please contact Reception ( 9).
  • MEDICAL ASSISTANCE
    If you need medical assistance please contact Reception ( 9).
  • MESSAGE SERVICE
    The Hotel has a message service. Please contact Reception for more information ( 9).

N

  • NOT ALLOWED
    It is not allowed to put towels and other clothing items on the balconies of the rooms. Use the available clothesline for this purpose.

P

  • PARKING
    Service with extra cost available in a Covered Parking located approximately 250 meters away from the hotel (). For more information contact Reception ( 9).
  • PETS
    No pets are allowed with the exception of assistance dogs.
  • PHARMACY
    Contact Reception ( 9) if you need information about the nearest on-call pharmacy.
  • PLAYGROUND
    Opening hours for consultation on site (Floor 1). Children must always be accompanied by an adult. The Hotel is not responsible for any accident or damage caused.
  • POOL
    We have one outdoor swimming pool (Floor 4) and one indoor pool (Floor 1). Schedule available onsite. Children must always be accompanied by an adult. The Hotel is not responsible for any accident caused by negligence. Please respect the rules of use posted by the pools. It is not allowed to use towels from the rooms at the pool or outside the Hotel. Please do not use towels or personal items to reserve sunbeds. In this situation, all objects will be picked up and delivered at the Reception. It is not allowed to eat in the poolside area.
  • PRIVACY
    If you wish not to be disturbed, the Do Not Disturb sign can be activated inside the room. Activate the display in the room, next to the entrance door.

R

S

  • SAFE BOXES
    All rooms/suites have free safes. The Hotel is not responsible for the disappearance of valuables left in the rooms or elsewhere in the Hotel.
  • SCAN AND PRINTS
    We have a scanning and printing service. Photocopies and scans: cost €0.20/unit. Free printing of Shipping Receipts, Vouchers and Tickets – valid for one print per customer.
  • SPA
    Schedule available onsite. For more information call Reception ( 9).
  • SUGGESTIONS
    Your opinion is very important to us. Please click here to respond to our online survey.

T

V

  • VIDEO SURVEILLANCE
    For your safety, we have a video surveillance system in all public areas of the hotel.

W

  • WAKE-UP SERVICE
    For wake-up service, please dial 82 on your room phone and follow the instructions. If in doubt contact the reception ( 9).

IVA VAT INCLUDED
Hotel 3HB Faro***** | Epicworld, Hotelaria e Turismo Unipessoal Lda
Rua Vasco da Gama, 33 | 8000-442 Faro
RNET: 9460